As remote working arrangements become increasingly prevalent during the Coronavirus COVID-19 outbreak, many AMMA members are suggesting – and even mandating – that more employees work from home.

AMMA has provided below some tips and recommendations for effective management of people working remotely.


  • Have a clear understanding each team member’s work schedule and the necessary resources required to complete planned work.
    • If necessary, reaffirm the role and responsibilities and pipeline of expected work.
    • Discuss agreed outcomes and reinforce expectations. Understand output may not be measured by hours worked, instead it is measured on outcomes (ensure deadlines on tasks).
    • Have an understanding that normal work hours will likely not be necessary, workable or appropriate.
    • It is important for managers to also remove any bias or preconceived ideas on working remotely.
  • Acknowledge capabilities and attempt to address any challenges or limitations (such as equipment).
    • Recognise and explore opportunities to agile and flexible to support each employee’s situation.
    • Explore new communication tools and methods, and ensure employees understand and agree on the protocols and how they are expected to be used.
    • Find the most appropriate frequency for communication. Are daily check-ins required? Consider the need for end-of-day updates from employees.
    • Be clear on what can and cannot be done remotely and communicate any challenges and opportunities.


  • Be mindful that some employees will also have children at home. Discuss any relevant requirements, challenges and offer to provide support (if practical)
  • Do you know now what policies are on offer for employees who need to refrain from work altogether?
  • Don’t forget to recgonise the importance of employee wellbeing even if they are not in the office.
    • Celebrate achievements (both work related and outside of work) and ensure culture is maintained by discussing topics outside of work (this may require a unique channel being setup).
  • Remember to check-in with employees. Remember this can be an unsettling time, so remember to discuss challenges, opportunities, frustrations and general health wellbeing

AMMA’s experienced team of workplace relations consultants are available for advice on policies relating to working from home / remotely. For more information or for assistance, contact your local AMMA office or email the consulting team at [email protected].