AMMA training and development consultant Geoff Timmerman discusses how training in communication can improve dispute resolution in your organisation.
COMMUNICATION really is king in the workplace. It’s the lifeblood of any professional relationship. In fact, the quality of our communication skills can dictate the difference between success and failure in the workplace, both for the individual and the organisation as a whole.
Can you remember the last time you held a ‘difficult conversation’ with one of your colleagues? How did you fare in conflict resolution and what was your role in managing the outcome? Just how effective are your empathic skills or appreciation of others when faced with a difficult situation at work?
These are just some of the critical questions an astute manager should be asking themselves when it comes to effective communication. With the help of DISC assessment and training, however, difficult conversations may become a thing of the past…
‘DISC (Dominance, Inducement, Submission and Compliance) is one of the world’s most popular development tools. DISC is the universal language of observable human behaviour. Research has proven that people – in terms of ‘how they act’ – universally have similar characteristics. The DISC model is a simple way for people to understand their own behaviour, identify other people’s style and drivers, and adapt their communication for improved relationships and effectiveness. Our accreditation program is designed to give you a solid understanding of the DISC theory and tools as well as its practical applications.’*
AMMA’s Training and Development team includes four qualified DISC (plus Motivators) presenters, each delivering half- to two-day programs designed to strengthen workplace performance in the following key areas:
- Emotional intelligence – understanding yourself, others and relationships;
- Team building;
- Handling difficult conversations and conflict;
- Leadership development; and
- Staff engagement and motivation.
Topics selected by our clients are incorporated with the DISC model to guarantee an entertaining and productive program for all participants.
Contact AMMA Training and Development to request further information on the power of DISC, and how we can work with you to tailor the right program for your needs. E-mail [email protected], call 1800 891 662 or visit our website.