Understand the role of the Contact/EEO Officer and learn the skills and capabilities required to undertake the role effectively

PROGRAM OVERVIEW

This course provides your organisation’s contact officers with the tools and knowledge needed to be effective in their role. They will gain an understanding of their role as a contact officer and how to handle their responsibilities in relation to incidents and complaints in an objective way.

Contact officers have an important role in any organisation in assisting employees with issues relating to discrimination, harassment and bullying.

Materials are tailored to include content specific to your organisation and industry to ensure the most relevant information is provided to participants.

LEARNING OUTCOMES

On completion of this course participants will:

  • Clearly understand their role
  • Be familiar with what is considered appropriate workplace behaviour, including unlawful behaviour
  • Understand organisational processes and policies, liabilities and potential exposures (both individual and organisational)
  • Develop skills and strategies to have positive and constructive initial discussions, deal with difficult situations and know when and who to refer to for support or resolution

WHY AMMA

AMMA consultants hold unrivalled knowledge, experience and expertise in Employment & Industrial Relations in the Australian Resources and Energy sector. Our consultants have an extensive knowledge of the legislative framework and case law relating to EEO in Australia and this is used as a foundation for this course.

Materials are highly practical and engaging in nature and we regularly refer participants to examples relevant to your operations. Depending on the duration of the course, practical case studies and role plays will be referred to throughout the course.

TRAINING LOCATIONS

Face to face training is recommended to maximise value and learning outcomes for the participants and your organisation.

AMMA services all areas of Australia including regular tours of regional and remote Australia and would be pleased to discuss aligning our tour schedule to suit your training agenda and minimise costs.

.

DURATION
Half day (assumes an understanding of regulatory requirements) or
Full day
SUITABLE FOR
Contact officers – newly in the role or refresher for existing contact officers
(Group of 5-10)

 

 

 

 

 

 

 

 

 

 

 

Contact us to discuss your training
Download printable brochure

 

Bargaining Skills
Contact Officer
Right of Entry
.
Supervisor Skills
Workplace Behaviours
Workplace Investigations
Workplace Relations